Refund and Returns Policy

Refund and Returns Policy

At KRETOS STYLE LINK PRIVATE LIMITED, we aim to handle returns, refunds, and cancellations in a clear and timely manner. Please review the terms below before placing an order.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if the item is damaged, defective, incorrect, or materially different from the product shown at the time of purchase.

  • The item must be unused and returned with original packaging, tags, manuals, invoices, and accessories where applicable.
  • Clear photos or videos may be requested for damaged, defective, or incorrect items.
  • Items damaged due to customer handling, misuse, or missing original packaging may not be accepted for return.

2. Non-Returnable Items

Returns may not be accepted for used items, customer-damaged items, products without original packaging, digital products where applicable, and products marked as final sale or non-returnable on the product page.

3. Refund Process and Timelines

To keep the refund process transparent, the usual timeline is as follows:

  1. Contact our support team within 7 days of delivery with your order number, reason for return, and supporting photos or videos if required.
  2. We will review the request and normally respond within 2 business days.
  3. If the request is approved, we will share return instructions. The product must be shipped back within 3 business days of approval unless we arrange pickup.
  4. After the returned product is received, inspection is normally completed within 2 business days.
  5. Approved refunds are initiated within 5 to 10 business days after inspection and are issued to the original payment method unless store credit or replacement is agreed.

Your bank, card issuer, wallet provider, or payment gateway may take additional time to reflect the refund after it has been initiated from our side.

4. Replacement and Store Credit

Depending on stock availability and the nature of the issue, we may offer a replacement, store credit, or refund. If a replacement is not available, an eligible refund or store credit may be provided.

5. Order Cancellation Terms

Order cancellation terms are as follows:

  • Orders may be cancelled before they are packed or dispatched by contacting our support team as soon as possible.
  • If the order is cancelled before dispatch, a full refund will be initiated to the original payment method within 5 to 10 business days.
  • Once an order has been dispatched, it cannot be cancelled. After delivery, it will be handled under the return eligibility rules stated in this policy.
  • We may cancel an order if the product becomes unavailable, payment verification fails, shipping details are incomplete, or the order appears fraudulent or abusive. In such cases, any eligible refund will be initiated within 5 to 10 business days.

6. Shipping Charges

Return shipping charges may be borne by the customer unless the return is due to our error, such as a wrong, damaged, or defective item. Original shipping charges, if any, are non-refundable unless required by applicable law or unless the issue was caused by us.

7. Fraud Prevention

We reserve the right to reject return, refund, replacement, or cancellation requests that appear fraudulent, abusive, incomplete, or inconsistent with the order record.

8. Contact Us

For return, refund, or cancellation requests, please contact us with your order number and issue details.

KRETOS STYLE LINK PRIVATE LIMITED
Phone:
Email: support@kretos.store

Company Registration

Company: KRETOS STYLE LINK PRIVATE LIMITED
CIN: U47912TN2026PTC196089
GSTIN: 33AANCK1057D1ZT
Email: support@kretos.store

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